Shipping Duration

Shipping times vary depending on the brand and style of the cap or hat. The estimated shipping duration is clearly mentioned on each product page. Please review this information carefully before placing your order.

Order Cancellation

Customers can cancel their order within 5 days of placing it.
After 5 days, or once a tracking number has been issued (which is typically provided within 5 days), the order cannot be canceled. Customers must wait to receive the product and may then file for a return if eligible.

Return Eligibility

Returns are accepted within 65 days of receiving the product.

To be eligible for a return:

• The cap or hat must be unused, in its original condition, and in the original packaging.

• Certain items may be non-returnable, such as customized or limited-edition hats. Please check the product page for specific details.

Return Shipping Costs

A prepaid shipping label will be provided to assist with the return process. If for any reason we are unable to provide the label, the customer will be required to ship the product to an alternate return address.

• The prepaid shipping label cost will not be deducted from the refund.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your return without tracking.

• A 10% restocking fee applies to all eligible returns and will be deducted from the refund.

Refunds

Refund requests are valid only until a tracking number has been provided, typically within 5 days of placing the order. Once the tracking number is shared, refunds for shipped orders are no longer applicable.

Refunds are processed only once the returned product is:

• Shipped back to us by the customer

• Received and inspected to confirm it meets the eligibility criteria

Approved refunds will be processed back to the original payment method within 5–7 business days.

Shipping charges and any non-refundable fees will not be refunded.

Damaged or Defective Items

If your cap or hat arrives damaged or defective, please contact us immediately with clear photos and detailed proof of the damage or defect.

Refunds or replacements are only guaranteed if the proof provided by the customer is deemed sufficient and accepted by both us and our vendors.

Once the proof is reviewed and approved, we will assist with a replacement or refund at no additional cost.

Additional Terms of Service (Refunds and Returns)

Order Fulfillment
Orders are fulfilled based on product availability and brand-specific shipping times, as noted on the product page. Delays caused by shipping carriers or customs (if applicable) are beyond our control.

Chargeback and Dispute Policy
If you believe there is an issue with your order, please contact us directly at garryzee929@gmail.com.
Filing a chargeback without prior communication may result in delays in resolving the issue. We are committed to addressing your concerns promptly and fairly.

Customer Responsibility
Customers must ensure all order details, such as shipping address and product selection, are accurate at the time of purchase.
Return shipping costs, if applicable, are borne by the customer.

Non-Delivery Claims
If tracking indicates that an order was delivered but the customer claims non-receipt, we may require additional information or evidence before proceeding with any resolutions.

Legal Compliance
This policy complies with U.S. consumer protection laws and PayPal/Stripe policies. In case of disputes, we aim to work toward a fair resolution for all parties involved.

Refund & Return Policy

Shipping Duration

Shipping times vary depending on the brand and style of the cap or hat. The estimated shipping duration is clearly mentioned on each product page. Please review this information carefully before placing your order.

Order Cancellation

Customers can cancel their order within 5 days of placing it.
After 5 days, or once a tracking number has been issued (which is typically provided within 5 days), the order cannot be canceled. Customers must wait to receive the product and may then file for a return if eligible.

Return Eligibility

Returns are accepted within 65 days of receiving the product.

To be eligible for a return:

• The cap or hat must be unused, in its original condition, and in the original packaging.
• Certain items may be non-returnable, such as customized or limited-edition hats. Please check the product page for specific details.

Return Shipping Costs

A prepaid shipping label will be provided to assist with the return process. If for any reason we are unable to provide the label, the customer will be required to ship the product to an alternate return address.

• The prepaid shipping label cost will not be deducted from the refund.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your return without tracking.
• A 10% restocking fee applies to all eligible returns and will be deducted from the refund.

Refunds

Refund requests are valid only until a tracking number has been provided, typically within 5 days of placing the order. Once the tracking number is shared, refunds for shipped orders are no longer applicable.

Refunds are processed only once the returned product is:

• Shipped back to us by the customer
• Received and inspected to confirm it meets the eligibility criteria

Approved refunds will be processed back to the original payment method within 5–7 business days.

Shipping charges and any non-refundable fees will not be refunded.

Damaged or Defective Items

If your cap or hat arrives damaged or defective, please contact us immediately with clear photos and detailed proof of the damage or defect.

Refunds or replacements are only guaranteed if the proof provided by the customer is deemed sufficient and accepted by both us and our vendors.

Once the proof is reviewed and approved, we will assist with a replacement or refund at no additional cost.

Additional Terms of Service

Order Fulfillment
Orders are fulfilled based on product availability and brand-specific shipping times, as noted on the product page. Delays caused by shipping carriers or customs (if applicable) are beyond our control.

Chargeback and Dispute Policy
If you believe there is an issue with your order, please contact us directly at garryzee929@gmail.com.
Filing a chargeback without prior communication may result in delays in resolving the issue. We are committed to addressing your concerns promptly and fairly.

Customer Responsibility
Customers must ensure all order details, such as shipping address and product selection, are accurate at the time of purchase.
Return shipping costs, if applicable, are borne by the customer.

Non-Delivery Claims
If tracking indicates that an order was delivered but the customer claims non-receipt, we may require additional information or evidence before proceeding with any resolutions.

Legal Compliance
This policy complies with U.S. consumer protection laws and PayPal/Stripe policies. In case of disputes, we aim to work toward a fair resolution for all parties involved.

Return & Refund Policy

Shipping Duration

Shipping times vary by brand and style. Estimated shipping duration is listed on each product page—please review before ordering.

Order Cancellation

Cancel within 5 days of placing your order. After 5 days or once a tracking number is issued, cancellations are not permitted. You may then request a return if eligible.

Return Eligibility

Returns accepted within 65 days of receiving your product.

Requirements:

• Item must be unused, in original condition, and in original packaging
• Non-returnable items: Customized or limited-edition hats (check product page for details)

Return Shipping

A prepaid shipping label will be provided. If unavailable, ship to an alternate return address.

• Label cost is not deducted from your refund
• Use trackable shipping—we cannot guarantee receipt without tracking
• 10% restocking fee applies to all eligible returns and will be deducted from refund

Refunds

Refund requests valid only until a tracking number is provided (typically within 5 days). Once shipped, refunds are no longer available.

Processing requirements:

• Product must be shipped back to us
• Product must be received and inspected to confirm eligibility

Approved refunds process to your original payment method within 5–7 business days.

Shipping charges and non-refundable fees are not refunded.

Damaged or Defective Items

Contact us immediately with clear photos and proof of damage or defect. Refunds or replacements are guaranteed only if proof is deemed sufficient and accepted by us and our vendors. Once approved, we assist with replacement or refund at no cost.

Additional Terms

Order Fulfillment
Orders fulfill based on product availability and brand-specific shipping times. Delays from carriers or customs are beyond our control.

Disputes & Chargebacks
Contact us at garryzee929@gmail.com before filing a chargeback. We're committed to fair and prompt resolution.

Your Responsibility
Verify all order details (address, product selection) at purchase. Return shipping costs are your responsibility.

Non-Delivery Claims
If tracking shows delivery but you didn't receive it, we may request additional information or evidence before proceeding.

Legal Compliance
This policy complies with U.S. consumer protection laws and PayPal/Stripe policies. We aim for fair resolution in all disputes.